Logistics Coordinator

ESSENTIAL JOB FUNCTIONSCustomer ServicePlace new bookings and route the shipment to meet service and maximize profitProblem solve with customers and vendors (airlines and pickup / delivery agents)Serve as an additional point of communication for all customer service and documentation-related mattersCoordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agentsMonitor shipments from order entry through delivery to ensure on-time performanceCorrespond with customers extensively via phone, e-mail and websiteAssist our employee drivers, agents, and carriers in obtaining critical informationContribute to team effort by executing tasks delegated to you as neededManage and distribute a high volume of incoming calls and emailsQuickly and reliably resolve logistics service issues with confidence, escalating to managers when necessarySupport new and existing customer accounts to foster business developmentBuild and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilitiesPresent customers with effective, customized, cost-efficient transportation solutions to achieve service objectivesPrepare quotes for customers and vendorsFollow communication procedures, guidelines, and policies closely to achieve customer objectivesOperationsUnderstand and apply knowledge of unique freight handling characteristics and delivery requirementsProvide a high level of accuracy in order documentation, be very detail-orientedSuggest improvements to business process and procedures when applicablePerform tasks such as gathering and analyzing data via excel spreadsheetsScrutinize vendor invoices our accounting team deems questionableQUALIFICATIONS AND EDUCATION REQUIREMENTS Full Time + Overtime available: 9-12 hour days (Mon-Fri)Hard-working, team-oriented individual that thrives under pressure and against deadlinesHolds self to the highest degree of personal integrityAble to multi-task and prioritize time and workload in a fast-paced environmentSelf-motivated; able to work both independently and within a team environmentDemonstrated time management, organizational skills and consistent follow-throughExcellent written and verbal communication skillsComputer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applicationsGeographical knowledge of the U.S.PHYSICAL REQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.Shifts available, Hours: 1230-2100, 1630-0030 and overnight: 2300-0730 (Eastern Time Zone) M-F. (Will flex as dispatcher when needed)