Implementation Manager

Responsibilities The Implementation Manager will oversee the technical application design, construction, and implementation for assigned accounts and projects. This role will be responsible for leading a team of Implementation Specialists, developing ongoing plan operations as needed, and will be responsible for troubleshooting and resolving client inquiries as well as monitoring projects and plans to ensure implementations are processed efficiently. Lead a small implementation team Manage and ensure deliverables are within timeline and scope Ensure clients receive the best implementation experience and guidance throughout the process and are implemented in a timely and efficient manner Oversee the implementation of new HCM and Benefit Services clients Organize and lead meetings with the clients to promote forward progress of the implementation process Bring in Subject-Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products Be ultimately responsible for client satisfaction before transition to Customer Service Follow defined project plan to effectively implement additional HCM services Communicate all steps and progress on a regularly scheduled basis with client and team Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction Manage client relationship and provide primary client service throughout implementation What experience and skills do I need to be successful? Bachelor's degree in a technical discipline or equivalent preferred Excellent organizational skills Strong product, service and technical background Highly organized, able to multi-task and work with others, etc. Excellent communication skills Proven customer service skills HCM and iSolved experience is a plus Great Perks And Benefits Onsite, hybrid, or remote work arrangements Competitive medical, dental, and vision insurance plans FSA/HSA account options Paid Time Off (PTO) 401k employer matching program to save for retirement Tuition reimbursement and professional growth opportunities through continuing education Supplemental insurance options for life, AD&D, STD, LTD, and critical illness Bonuses for helping with business development leads Incredible potential for upward mobility and career growth What's the schedule? This role supports our office hours of Monday-Friday 9am-5pm. How do I join? First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the Payroll Solutions leadership. What else are you hiring for? See all Payroll Solutions' openings on their website or reach out to our Lead Recruiting Partner, Lisa Zautke, on LinkedIn. More About Payroll Solutions Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado. J-18808-Ljbffr