Strategic Solutions Executive - West Coast Territory

The Strategic Solutions Executive (SSE) – West Coast Territory serves as the primary growth champion for assigned reseller partners. This role is responsible for deepening long-term relationships, driving revenue expansion through insight-led engagement, and modernizing how ACDI delivers value across sales, service, and customer success.Partner Ownership & AdvocacyAct as primary account champion for assigned reseller partners, ensuring clear, consistent, and proactive communication between ACDI and partner stakeholders.Develop and maintain deep, multi-threaded relationships across partner sales, service, marketing, and leadership teams.Represent the voice of the partner internally, advocating for needs, opportunities, and strategic alignment.Account Growth Through InsightIdentify account-specific growth opportunities through data analysis, solution bundling, and operational insight.Drive expansion by aligning ACDI's software and services portfolio to each partner's business model and go-to-market strategy.Refresh long-standing relationships by introducing new engagement models, programs, and vertical-specific packaged offerings.Design and recommend sales programs while setting short- and long-term sales targets within the assigned region.Data, Analytics & Business ReviewsLead quarterly and semi-annual account and market reviews using data-driven insights, with regular analysis of monthly partner reports.Analyze sales trends, pipeline health, adoption metrics, market share, and whitespace opportunities.Translate insights into clear, actionable growth recommendations for partners and internal stakeholders.Enablement, Training & Partner CoachingMaintain deep knowledge of ACDI's solution portfolio and competitive landscape.Coach partners on discovery, positioning, sales scripts, demos, and prospecting strategies.Coordinate training sessions, webinars, and enablement initiatives in collaboration with internal teams.Share outside market knowledge and best practices with internal sales and solutions teams.Customer Success AlignmentSupport partner adoption of ACDI's Customer Success methodology and platform (ChurnZero).Promote best practices in onboarding, adoption, renewals, and expansion.Measure success through partner engagement, capability development, and maturity.Operational Excellence & CRM DisciplineMaintain accurate opportunities, quotes, orders, and pipelines within Zoho CRM while providing relevant meeting notes to the CRM.Ensure a consistent, process-driven quoting experience by establishing clear quoting parameters while collaborating with the quoting team to support partner needs.Ensure compliance with all ACDI policies, procedures, and processes.Onboard new regional and strategic accounts efficiently and consistently.Cross-Functional CollaborationWork closely with Sales, Marketing, Customer Success, Professional Services, Accounting, and other departments to support partner success.Ensure regional marketing, training, and enablement needs are identified and met.Ensure all partner-facing materials align with ACDI brand guidelines.Participate in facilitating regular regional meetings to align internal teams toward shared revenue and growth goals.Culture, Leadership & ValuesModel and uphold ACDI's mission, vision, and core values.Maintain a positive, collaborative organizational culture.Demonstrate professionalism, integrity, accountability, and a commitment to continuous improvement.Experience & EducationBachelor's degree in Business Management or related fields from an accredited college required (or 8+ years of experience outlined below in lieu of an accredited degree).5+ years of selling or managing national accounts required.3+ years of selling experience in the copier, printing, and software industry required.National Account, Key Account, or Strategic Account experience required.Executive business-to-business experience required.Fluency in speaking, reading, and writing in English is required.Proficient in Microsoft Office Suite skills, sales tools, and software.Familiarity with Google and Zoho applications is a plus.Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, project management, and collaboration.Ability to communicate information in layman's terms for the purpose of training or rolling out new information.Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work.Physical RequirementsMust be able to stand or sit for prolonged periods of time.Must be able to lift 15 pounds.Must be able to travel up to 25%–40% annually and fly on a commercial airliner if needed.Will be required to furnish a passport or other identity documents for international travel.Supervisory ResponsibilityWhile this position does not formally supervise team members, it may support and guide staff through mentoring, training, and sharing best practices.Work EnvironmentModerate noise level, bullpen environment located at HQ in Benton, Arkansas, is preferred.The work environment is fast-paced, encouraging, and positive.Must maintain a business professional, clean, and groomed appearance during client-facing interactions or client visits to our company headquarters.Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basis.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.J-18808-Ljbffr