Implementation Manager

Responsibilities Manage all communication with assigned customers Lead all project management duties required for implementing and onboarding newly signed customers Accurately communicate the mission of Immediate and present information through video conferencing or in-person meetings Train customers remotely or in person and provide any help or education to new users through our help desk system Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Offer service and technical support to users through phone, chat, and customer support software Follow communication procedures, guidelines, and policies Guide customers to use self‐help resources Keep records of customer interactions Meet personal and customer service team goals Requirements 2+ years of experience in customer success or implementation project management Experience with software onboarding and troubleshooting Familiarity with payroll systems strongly preferred Excellent interpersonal, communication, and presentation skills Strong organizational skills and attention to detail Able to work independently and manage multiple projects simultaneously Comfortable using CRM, ticketing, and project management tools Adaptable, solutions-oriented, and focused on customer outcomes Must pass a background check Benefits Full‐time position Medical, dental, vision, and 401(k) On‐demand access to your earned wages Mission‐driven culture focused on financial wellness and empowerment #J-18808-Ljbffr