Lead Operations Engineer
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A company is looking for a Lead Operations Engineer to troubleshoot complex voice service issues and support VoIP solutions. Key Responsibilities Troubleshoot and resolve SIP/VoIP call failures by analyzing SIP ladder diagrams and protocol parameters Investigate and resolve routing/service logic issues on Ribbon C20, PSX, and Application Server platforms Collaborate with internal teams to address IP network-related problems impacting voice services Required Qualifications Minimum 5 years of direct experience supporting SIP and VoIP technologies Proficiency in reading and interpreting SIP ladder diagrams and session parameters Strong knowledge of IP networking fundamentals (routing/switching) Hands-on experience with Ribbon SBC platforms Working knowledge of Ribbon voice infrastructure including C20, PSX, and Application Server