Director, Services Sales - North America

Position Director, Services Sales – North America Job Description The Director, Services Sales – North America is a senior leadership role within Arrow's North American Sales organization, focused on driving revenue growth and margin expansion across Arrow's services portfolio. This role is responsible for developing and executing strategies to scale Professional Services, Managed Services, and other value-added offerings through both partner and supplier channels. The ideal leader brings deep IT services sales experience, strong channel expertise, and a proven track record of building pipeline and closing complex, solution-oriented opportunities. This is a high-impact role that demands immediate execution, strategic vision, and measurable results. Revenue & Growth Leadership Own and deliver quarterly and annual services revenue and gross profit targets. Increase attach rates of services to hardware, software, cloud, and AI transactions. Expand services penetration across National, Strategic, Regional, and Mid-Market accounts. Drive predictable services pipeline creation and conversion. Channel & Supplier Execution Partner with field sales leaders to embed services into all major GTM motions. Develop joint services growth plans with key supplier partners. Position Arrow services as a competitive differentiator within the channel. Ensure services are integrated into Hybrid Cloud, AI, and Security solution plays. Sales Enablement & Coaching Equip AEs and sales leaders with repeatable services sales plays. Coach sellers on discovery, positioning, and closing of services-led engagements. Develop and deploy scalable services messaging and value propositions aligned to partner outcomes. Build field confidence in leading with services early in the sales cycle. Cross-Functional Collaboration Align closely with Professional Services, Managed Services, Capital Solutions, and ArrowSphere leadership. Improve time-to-quote, pricing consistency, and delivery confidence. Escalate systemic barriers that impact services velocity or customer experience. Pipeline & Performance Management Establish clear services KPIs by segment and region. Maintain weekly visibility into services pipeline health, attach rate, and win/loss analysis. Identify underperforming segments and execute corrective action plans. What We're Looking For 10+ years of IT services sales experience (Professional Services, Managed Services, or solution-led services business). Demonstrated success selling services through a channel or distribution model. Proven track record of delivering quota and margin targets. Experience driving services attachment to technology transactions. Strong executive presence and field credibility. Experience leading in fast-moving, evolving environments. Work Arrangement Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What's In It For You Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities And more! Annual Hiring Range/Hourly Rate $191,300.00 – $270,270.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion. Time Type Full time Job Category Sales EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) J-18808-Ljbffr