Strategic Account Executive

Strategic Account Executive At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.ResponsibilitiesDevelop and lead the overall CRM evolution to support business goals across marketing, sales, and serviceBuild and maintain long-term relationships with customers to foster loyalty and satisfaction.Serve as the main point of contact for client inquiries, concerns, and feedback.Analyze customer data and behavior to identify trends and opportunities for improvement.Develop and implement CRM strategies to enhance customer engagement and retention.Collaborate with sales, marketing, and product teams to align customer strategies with business goals.Monitor and report on customer satisfaction metrics and KPIs.Manage CRM systems and ensure data accuracy and integrity.Lead initiatives to personalize customer interactions and improve service delivery.The RequirementsBachelor's degree in business, Technology, or related field10+ years of experience in Client Management / Account ManagementProven experience in Customer Success, Account Management, or SaaS implementationStrong understanding of SaaS business models and customer lifecycleExcellent communication and relationship-building skillsProficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)Analytical mindset with the ability to interpret customer data and trendsAbility to manage multiple accounts and prioritize effectivelyAt Strada, our values guide everything we do:Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.