IT Support Professional

Job Description We are seeking a disciplined, high‐integrity professional who takes pride in doing exceptional work, values accountability, and understands that true excellence requires humility, consistency, and professionalism. This role is for someone who holds themselves to a high standard—regardless of who is watching—and believes that how the work is done matters just as much as the outcome.As a Managed Service Provider, we are a Strategic Technology Partner delivering comprehensive IT and cybersecurity services to our clients. We take pride in doing things the right way, not the easy way, and we operate with an uncompromising commitment to professionalism, accountability, and excellence in everything we do.Our culture is built on our Three C’s:CommunicationCultureCommitmentIf those values don’t resonate with you, this role will not be a fit.Who We Are Looking ForWe are seeking a high‐character, high‐competence IT professional who strives for excellence without ego.This role is for someone who:Takes ownership and accountabilityShows humility and professionalism at all timesPuts in the work without excusesSolves problems correctly the first timeCommunicates clearly, respectfully, and professionallyUnderstands that excellence is the expectation — not the exceptionThis is not a role for someone who “figures it out as they go,” cuts corners, or relies on others to clean up their mistakes.Role OverviewYou will be responsible for delivering and supporting Microsoft‐centric environments across multiple client tenants. As a Strategic technology Partner, we wear many hats... and this role requires flexibility, maturity, and a strong work ethic.You must be able to confidently handle everything from small support issues through high‐level Level 2 work without supervision or excuses.Core ResponsibilitiesDesign, implement, and support Microsoft Azure, Entra ID, Intune, and Microsoft 365 environmentsCreate, edit, and maintain Intune policies, Entra ID policies, compliance policies, configuration profiles, and security baselinesCreate, update, and manage Microsoft Autopilot profiles and deploymentsAdminister Microsoft 365 across all major services, including:Exchange Admin CenterSharePoint OnlineTeamsLicensing and tenant managementDesign and manage RBAC (Role‐Based Access Control) properly and securelyCreate and maintain rules, policies, and permissions with precisionSupport Active Directory and on‐premises servers confidently and correctly without requiring interventionTroubleshoot and resolve issues quickly, accurately, and independentlyProduce clear, detailed documentation for all work, SOPs, tickets, and projectsMaintain complete, accurate, and professional notes for every ticket and projectCommunicate professionally with clients, teammates, and leadership at all timesBe willing to do what is required to support clients and the team and without negativity or complaintRequired Experience & Skills (Non‐Negotiable)✅ Extensive, hands‐on experience with:Microsoft AzureMicrosoft Entra IDMicrosoft Intune (deep expertise required — not basic familiarity)Microsoft AutopilotMicrosoft 365 (all major components)✅ Demonstrated ability to:Build and modify complex Intune and Entra policies confidentlyAdminister Exchange and SharePoint without supervisionImplement and manage RBAC correctlyWork independently and solve problems the first timeWork together with others as a Team and give credit where it is due✅ Strong understanding of:Active DirectoryLocal/on‐prem serversMSP environments and client expectations✅ Excellent written and verbal communicationGrammar, punctuation, and clarity matterProfessional documentation is mandatoryProfessional ExpectationsArrives on time, prepared, and engagedWilling to arrive early and stay until the work is complete when necessaryNo arguing, no talking back, no disrespect — toward management, teammates, or clientsNo complaining or negativityNo excuses — accountability is expectedMaintains professionalism in all situationsThis Role Is NOT a Fit If You:Believe “good enough” is acceptableAre argumentative or always need to be rightDisrespect leadership or coworkersLack humility or professionalismRely on others to fix your mistakesFake experience instead of mastering your craftRelevant Certifications (Preferred, Not Required)Microsoft 365 Certified: Endpoint Administrator Associate (MD‐102)Microsoft Certified: Identity and Access Administrator Associate (SC‐300)Microsoft 365 Certified: Administrator Expert (MS‐102)Microsoft Certified: Azure Administrator Associate (AZ‐104)Azure Solutions Architect Expert (AZ‐305)CISSP, CISM, or CCSP (a plus)Certifications alone do not replace real‐world experience. Hands‐on expertise is required.