L3 Network Support Engineer (Remote - US Only)

1. About Our Client:The organization is a Managed Service Provider established in 2007 with offices in the greater Seattle area, Washington, DC, and Tampa, FL. It operates within the IT infrastructure management sector, serving small- to mid-sized businesses. The company addresses challenges related to managing complex IT environments by providing advanced support and infrastructure solutions, focusing on enhancing client network and system performance.2. About the Opportunity:The L3 Network Support Engineer will act as a senior technical resource within the advanced support team. This fully remote role focuses on managing and troubleshooting complex networking environments to ensure infrastructure stability and performance. The position is essential for resolving critical IT issues, supporting junior technical staff, and contributing to strategic infrastructure deployments. The role plays a key part in minimizing business disruption and improving client IT operations.3. Responsibilities:• Serve as the escalation point for Level 1 and Level 2 help-desk technicians, resolving complex technical issues and mentoring junior staff• Troubleshoot, configure, and manage advanced routing, switching, LAN, and WAN environments• Diagnose and resolve high-level system, server, and network outages to maximize uptime• Assist in deploying, migrating, and upgrading client infrastructure with focus on networking hardware and cloud integrations• Maintain detailed documentation of client networks, configurations, and standard operating procedures4. Requirements:• 3 to 5+ years of hands-on networking and advanced IT support experience, preferably within an MSP environment• Must reside in the Continental United States; Pacific or Central time zone candidates preferred but not required• CompTIA Network+ certification required; Cisco CCNA or equivalent preferred or to be earned within 6 months of hire• Additional certifications such as CompTIA Security+, Fortinet NSE4+, SonicWall SNSA, Microsoft Azure Administrator (AZ-104), or Microsoft 365 Administrator Expert (MS-102) are desirable• Practical experience with routing, switching, LAN/WAN, VLANs, VPNs, and firewall management (Fortinet, SonicWall, Cisco, Meraki)• Experience with Datto Networking (APs, switches) and data recovery during outages is a strong advantage• Familiarity with Datto BCDR, Veeam, or Barracuda is a plus• Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization technologies (VMware / Hyper-V)• Working knowledge of Microsoft Azure and/or AWS• Ability to work independently in a fully remote environment• Strong communication, time management, and collaboration skills• Ability to explain complex technical concepts clearly to non-technical users5. Pay Range and Compensation Package:• Competitive salary: $85,000 - $95,000 per year• Quarterly bonus eligibility of up to 4% by meeting departmental KPIs and metrics, potentially adding $13,600 - $15,200 annually6. Benefits & Perks:• 100% remote work across all 50 states• Comprehensive Medical, Dental, and Vision coverage• 401(k) plan with 4% company matching and immediate vesting• Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday• Educational reimbursement for certification tests and access to training resources, with salary increases after certification completion• Monthly cell phone stipend• Team culture with events and opportunities to connect with colleaguesEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.