Salesforce Developer

Salesforce Service Cloud Engineer Location: CA, Sacramento (3 days work from office) Job DescriptionLooking for experienced Salesforce Service Cloud professionals to support enterprise-scale production simulation and stabilization activities for a complex Salesforce ecosystem.The role involves Tier 3 incident analysis, troubleshooting, defect isolation, production simulation support, and coordination with Tier 2 support teams and system integrators. Candidates should possess strong technical troubleshooting capability across Apex, LWC, Flows, integrations, and Salesforce platform configurations. The primary expectation is rapid issue triage, root cause analysis, defect identification, and operational support during production simulation and stabilization phases.Candidates must be comfortable operating in enterprise support environments involving multiple vendors, high visibility incidents, evolving operational processes, and fast-paced troubleshooting scenarios.Roles & ResponsibilitiesRequired Experience5+ years of Salesforce experienceStrong experience in enterprise Salesforce implementationsExperience in production support, hypercare, stabilization, or managed services environmentsExperience handling Sev1/Sev2 enterprise incidents preferredExperience supporting large and complex Salesforce orgs with multiple integrations and automation layersExperience taking over or supporting implementations built by other vendors highly preferredExperience participating in production simulation, operational readiness, or go-live support activities preferredKey ResponsibilitiesAnalyze and troubleshoot complex Salesforce Service Cloud issues escalated from Tier 1 and Tier 2 support teamsManage Tier 3 incident lifecycle activities including:Ticket triageResearch and analysisRoot cause identificationDefect/bug ticket creationCoordinate with Tier 2 support teams and external vendors for issue resolution activitiesSupport production simulation activities, workshops, office hours, and user onboarding support sessionsAnalyze Salesforce logs, integrations, automation flows, and platform behavior to isolate failuresReview existing Salesforce codebase and configurations to identify probable issue sourcesIdentify whether issues are related to:Apex logicLWC/UI behaviorFlows/process automationIntegration/API failuresSecurity/FLS/sharingDeployment/configuration inconsistenciesData/state inconsistenciesDraft and document detailed defect reports and operational findings for engineering teamsSupport communication activities related to:Release notesWorkaroundsPlanned downtimeProduction support notificationsEscalation communicationsParticipate in incident trend analysis and provide recommendations on recurring issues and platform stability concernsSupport operational readiness and production stabilization initiativesRequired SkillsSalesforce Platform & Service CloudStrong hands-on experience in Salesforce Service CloudExperience with:Case ManagementOmni-ChannelQueues and Assignment RulesEmail-to-CaseKnowledge ManagementApproval ProcessesExperience CloudService Console Apex & Platform TroubleshootingStrong Apex development and troubleshooting skillsStrong understanding of:BulkificationException handlingTest coverage best practicesStrong understanding of:SOQL/SOSL optimizationGovernor limitsTransaction boundariesAbility to read and understand existing Apex code quicklyExperience analyzing:TriggersBatch ApexQueueable ApexFuture MethodsPlatform EventsAsync processing patternsStrong debug log analysis capability with ability to quickly trace execution pathsAbility to identify:Governor limit issuesRecursion issuesTransaction failuresAutomation conflicts Automation & Configuration AnalysisStrong understanding of:Record-triggered FlowsValidation RulesPermission SetsProfilesSharing & VisibilityFLS and CRUD controlsStrong understanding of Flow vs Apex interactionsAbility to trace issues across:TriggersFlowsValidation RulesProcess automation chainsAbility to identify automation overlaps and conflicting execution paths Lightning Web Components (LWC)Strong understanding of LWC architecture and troubleshootingExperience debugging:Wired vs imperative callsComponent communicationUI state inconsistenciesCache/refresh behaviorBrowser console and network issues Integration & API TroubleshootingExperience troubleshooting REST/SOAP integrationsHands-on experience using PostmanUnderstanding of:Named CredentialsAuthentication and authorization failuresAPI payload analysisMiddleware/integration debuggingAsync integration patternsAbility to review and analyze integration logs across Salesforce and external systems Other Platform Skills DesiredMuleSoftSmartyStreetsCopadoSnowflake