Bilingual Relationship LCC
Overview:
In this role you will design and execute year-round benefit education strategies for assigned clients, strengthening relationships with key stakeholders to drive participation and retention. You will deliver benefit guidance through virtual, onsite, or recorded presentations, aiming to improve client experience and employee engagement. By partnering with Sales, Brokers, and HR functions, you resolve escalated benefit issues and translate trends into education initiatives. This position offers a dynamic, fast-paced environment with a focus on inclusion and meaningful client impact. Compensation / Benefits Best-in-class benefits start on Day 1Volunteering time off (company-paid) Commitment to inclusion and belonging Ongoing training and mentorship opportunities Career growth in agile, dynamic environment Well-being and mental health support
Responsibilities:
- Design and execute benefit strategies and communication to drive plan participation
- Conduct worksite meetings, wellness sessions, and open enrollment events
- Manage relationships with internal and external stakeholders around enrollment and benefits
- Maintain and expand knowledge of benefits and become a subject matter expert
- Adhere to a structured schedule of meetings, calls, and partner connections
- Collaborate with Sales, Implementation, and Operations to resolve complex issues
- Deliver benefit education and consultations through virtual/onsite/recorded presentations
- Travel to support client visits and strengthen relationships
- Analyze benefit trends and develop education strategies to maximize plan value
- Aim for high client satisfaction and ongoing service excellence
Key requirements:
- Five years of client service or relationship management experience in a fast-paced environment
- Experience in benefits
- Strong presentation skills for large audiences
- Strategic thinker with a track record of providing innovative client solutions
- Ability to travel for client visits
- College degree not required
- Military experience considered as alternative
- Strong presentation and public speaking
- Strategic thinking
- Relationship-building and trust development
- Knowledge of benefits programs
- Familiarity with ADP's Human Capital Management tools and services
- Virtual presentation delivery