Resident Service Coordinator

Level- 1-2 years Job Location - Oak Park, MI Position Type - Full Time Education Level - High School Job Shift - Day Job Category - Customer Service Hourly: $20-24 Shift: Day- Onsite Responsibilities include, but are not limited to the following: Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion Prioritize and resolve maintenance issues in a timely and accurate fashion Place service calls as required or directed by the manager Maintain broad knowledge of company processes, procedures, and policies Track and follow up on all outstanding work orders while providing exceptional customer service Coordinate maintenance requests for tenants. Prioritize schedules of maintenance staff. Utilize property management software system to log and track work order requests. Follow up with residents to ensure timely response and resolution of related issues. scheduling vendors for unit turns gathering bids from vendors for multifamily management for projects around the community walkthroughs of completed units to verify they are market-ready walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors any other duties as assigned by management. Qualifications: High School Diploma or equivalent education required Qualified candidate must have a minimum 1-2 years of experience in a customer service-oriented role and have a great phone personality Must be proficient in Microsoft Office programs including Excel, Word, and Outlook Candidates should also be well organized and enjoy problem-solving Experience and/or knowledge in Yardi is preferred but not required. Job Type: Full-time Pay: $20.00 - $24.00 per hour Expected hours: 45 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 10 hour shift 8 hour shift Day shift Monday to Friday Work Location: In person