Sr. Field Application Engineer

About the CompanyAs a Senior Field Applications Engineer, this role serves as an internal bridge between Business Development/Product Management and Engineering. It involves being a technical lead and the main point of contact for automotive and industrial customers. Ideally, this position requires an excellent technical understanding of lidar products (or similar sensing modalities) and their applications in various customer scenarios. Flexibility and the ability to manage multiple priorities and tasks are essential.About the RoleTypical responsibilities include pre- and post-sales customer support, leading customer engagement, gathering requirements, executing product demos, working with the AEye engineering team, collaborating and deploying solutions, and conducting customer presentations and demos.ResponsibilitiesLeading critical customer engagement in lidar deployment for non-auto marketsFamiliarity with perception applications and working with lidar point cloudsSupporting customer development and PoC projects with key customersProject Management of deployment activities, including up to 20-30% travelTechnical support for existing and potential non-auto customersHands-on troubleshooting of lidars and complimentary hardware and softwareProcessing and following up on RMA and returnsReporting lidar issues to engineering and collaborating as a team to resolve themBe the voice of the customer (VOC) in providing feedback and solutionsQualificationsBachelor’s degree in engineering with 3+ years of relevant experienceRequired SkillsExperience in lidar or other relevant sensing modalitiesExperience working with external partners and customersExperience in a fast-paced and demanding technology development environmentAbility to interact and discuss technical matters with people of different professional backgroundsGreat interpersonal, communication, and presentation skillsAbility to produce documentation and concise reports with a clear structureAbility to work independently, handle critical situations, improvise as neededGlobal travel as requiredValid California Driver’s License to drive Company automobilesAbility to lift or carry items up to 50lbsPreferred SkillsFamiliarity with Linux OS commands and operationHands-on experience with applications requiring sensor fusion, perception, and time synchronizationExperience with programming languages (C++/Python)Experience in one or more industrial marketsFamiliarity with ROS and sensor fusionExperience in data analysis and automated test scriptsExperience with IT and networks