Patient Experience Representative

Patient Experience Representative IIAt MultiCare, you're more than just a job title you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.FTE: Full Time, Shift: Day, Schedule: DayThis role applies to any Patient Experience Representative openings available in our Musculoskeletal/Neuro Division which includes Neurology, Neurosurgery, Orthopedics, Sports Medicine, Physical Therapy and Occupational Therapy. Possible Locations: Downtown Spokane, Northpointe, and Spokane ValleyPosition SummaryThe Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.RequirementsHigh school graduate or equivalent education/work experienceAssociates degree preferredOne year of experience in the medical field, or 2 years of clerical experience in a non-medical fieldTwo years medical experience preferredAbout Rockwood ClinicMultiCare Rockwood Clinic is one of the region's largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.About the Spokane CommunitySpokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.Why MultiCare?Rooted in the local communityPartnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.Growth and educationCompetitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.Well-being and supportGenerous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.Living our valuesRespect, integrity, kindness and collaboration guide how we care for patients, communities and each other.Belonging for allResource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.Pacific Northwest lifestyleWork and live where natural beauty, adventure and strong community connections are part of everyday life.Pay and Benefit ExpectationsWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.32 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.