Full-Stack Engineer (Support Team)

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.This is an engineering-focused support role involving full-stack analysis, troubleshooting, and solution development on the Creatio platform. The role combines technical depth with customer interaction, offering the opportunity to work on complex real-world cases, improve platform stability, and directly influence customer success.Our Customer Support Division is looking for a skilled and proactive Full-Stack Engineer to analyze, diagnose, and resolve technical cases related to the Creatio product line and platform.Key Responsibilities:Monitor the team's case pool and take ownership of assigned cases.Analyze and diagnose user-reported issues related to the Creatio platform.Debug server-side and client-side code, as well as database queries.Conduct comprehensive testing of solutions to ensure reliability and performance.Deliver prompt and effective case resolutions and provide development consultations (including phone support).Manage case feedback and handle escalations efficiently.Create reproducible scenarios for investigation and resolution of escalated issues.Collect and organize necessary information for product developer teams.Analyze system performance and identify problematic subsystems.Resolve performance issues or prepare detailed descriptions for product developers.Create and update knowledge base articles to ensure accuracy and relevance.Provide feedback and suggestions to the Academy team on improving technical documentation.Create and manage problem records based on resolved cases and customer feedback to enhance the overall support process.Key Requirements:Intermediate proficiency in JavaScript, C#, and SQL (T-SQL).Hands-on experience with MS SQL Server, Oracle, and PostgreSQL databases.Solid background in web application development and integration between web applications.Proficiency in debugging, logging, and performance analysis.Strong understanding of Creatio platform architecture and server-side development.Knowledge of process analysis, issue resolution, and system optimization.Excellent analytical and problem-solving abilities with attention to detail.Exceptional written and verbal communication skills.Strong teamwork and collaboration mindset.Ability to manage multiple tasks simultaneously and prioritize effectively.Customer-oriented attitude with a passion for delivering high-quality service.Advanced English proficiency (B2 or higher) is required.Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.What You Should Expect From Us:The award-winning AI-native product to be proud of (a Leader in Gartner Quadrants).A remote-first hybrid model with opportunities for collaboration in our global hubs.A culture of genuine care, ownership, and high standards - learn more here.A vibrant corporate life with cultural exchanges, sports competitions, art workshops, and community events.Comprehensive medical insurance options and well-being programs.Competitive compensation package and paid leave for personal and life events.A modern hub in Warsaw city center for focused work or in-person collaboration.