Restaurant General Manager: Guest Experience Leader

We are looking for an experienced and passionate Restaurant General Manager to join our team. As a Restaurant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful you should have excellent communication skills and a passion for customer service. You should lead by example in interacting with your team and supporting our guests. You will assume responsibilities such as recruiting and hiring staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, greeting and serving guests, and supporting service. Job Duties Manage and oversee the entire restaurant operation Deliver exceptional guest services Ensuring guest satisfaction Plan new and update existing menus Plan and develop the overall restaurant marketing strategy Manage restaurant’s tech stack Respond efficiently to customer questions and complaints Organize and supervise shifts Manage and lead staff Develop hourly and salary staff Hire new employees Terminate employees when necessary Training and evaluate staff performance Manage food cost, forecast requirements, and maintain inventory Manage restaurant supplies including smallwares Control costs and minimize waste Create and nurture a positive working environment Implement innovative strategies to improve productivity, sales, and food quality Job Requirements Ideally, 5+ years of experience as a Restaurant General Manager or similar role Ideally, 5+ years of experience customer service management Extensive food and wine knowledge Computer literacy Familiarity with restaurant management software Experience in event planning Strong leadership, motivational and people skills Good financial management skills Critical thinker and problem‑solving skills Team player Good time‑management skills Great interpersonal and communication skills Culinary school diploma or BS degree in Business Administration #J-18808-Ljbffr