Counter Staff-Full Time

Counter Staff - Full TimeReports To: Counter Manager & General ManagerEdit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.Key ResponsibilitiesLive Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.Transaction Management: Accurately calculate prices and handle cash/credit transactions.Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.Training & Development: Help train new employees in store procedures and processes.Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.Other Duties: Perform additional tasks as assigned.QualificationsBasic math skills and ability to recognize numbers.Self-motivated with a positive, energetic attitude.Strong leadership and teamwork qualities.Willingness to participate in ongoing training and development.Ability to stand for long periods.Previous experience in hospitality or customer service is preferred.Shift and ScheduleStore Hours:Monday-Friday: 6:30 AM - 7:00 PMSaturday: 8:00 AM - 5:00 PMSunday: 10:00 AM - 3:00 PMFull-Time: 32-40 hours per weekPart-Time: Up to 29 hours per weekOvertime: As necessaryBenefitsHealth InsuranceVisionDental401 (k)Yearly Paid Time OffPaid Holidays after a year of employment