HCM/Payroll Support Professional

Join Our Team and Make a Difference in Higher Education! At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose. By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities. We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Description of Job Duties and Responsibilities:Receive inbound calls for level 1 and 2 questions and issues which include but are not limited to the CU policies and procedures, portal access, HCM system, including questions with position data, job data, personal data and time collection. Provide answers to questions and issues related to pay, multistate tax compliance and issues, overpayments, and off-cycle payments, Time and Attendance, Absence Management, and CU's Applicant Tracking and Recruiting system. Research and update incorrect or missing data in employees' job or personal data. Respond to level 1 and 2 issues sent to the HCM Community email inbox within established SLA. Collaborate with other members of the Payroll cross-functional team regarding escalated issues. Provide timely feedback to the organization regarding service failures or customer concerns. Build sustainable relationships with team and campus staff through trust and open and interactive communication. Track all escalations via the ticketing management system. Adhere to established metrics with regards to ticket closure. Ensure the professional delivery of HCM and payroll actions in compliance with Employee Services technical guidelines, administrative policies, and procedures. Prepare and/or review written step-by-step guides on duties to guarantee knowledge transfer opportunities for other members of the Payroll cross-functional team. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications:Bachelor's degree from an accredited institution of higher education or equivalent professional experience (education requirement may be substituted by professional experience, including four years' experience in a fast-paced Customer Service environment). At least one (1) year of experience working in a customer support environment or supporting payroll activities, which should include using a Human Resources Information System (HRIS), or other similar systems or tracking systems. Preferred Qualifications:Two (2) years of experience as stated above One (1) year experience working as a Customer Service Representative. Prior work experience in Higher Education environments. Experience with PeopleSoft HCM system. Fundamental payroll experience including the ability to explain how social security, Medicare, federal and state taxes are taken on a paycheck. Knowledge, Skills, and Abilities:Knowledge of payroll systems and processes. Knowledge of HCM system. Exceptional written and oral communication skills. Ability to work independently and handle multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness. High level of commitment to customer service. Ability to use Microsoft Office programs. Ability to establish and maintain good working relationships with co-workers, supervisors, other University personnel, and the public. Supplemental Information How to Apply:For full consideration, please attach the following as separate documents to your application: A cover letter identifying the job specific minimum qualifications you possess A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting. Benefits:With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness. No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance. Disability, Life, Vision Insurance options. Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan. Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts. Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break. 6 weeks of parental leave to adjust to the joys of parenthood. A tuition benefit program for you and/or your dependents. Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office. Many additional perks & programs with the CU Advantage. Additional taxable fringe benefits may be available. For more information on benefits programs, please review our Comprehensive Benefits Guide. Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)