Agency Complaints Specialist

A company is looking for an Agency Complaints Specialist. Key Responsibilities Perform risk analysis of account and transaction data to balance customer experience and risk Ensure compliance with regulatory timeframes and internal Service Level Agreements (SLA) Assist customers through various communication channels to resolve inquiries and promote customer retention Required Qualifications 5 years of customer service experience Ability to work independently and in a team environment Intermediate knowledge of PC hardware and software (Word, Excel, Access, PowerPoint) Must achieve and maintain Escalated Call Certification Demonstrated ability to work well in a fast-paced environment