Quality Acceptance Analyst

Job Title: Quality Acceptance AnalystDuration: 12 MonthsLocation : Newark, DEJob Description:We are looking for a Quality Acceptancy Analyst for a 12-month contract opportunity that is hybrid in Newark, DE.This role entails acting as a Salesforce Quality Assurance (QA) Analyst for a state-level Unemployment Insurance and Paid Family Medical Leave system.The candidate will drive testing efforts across 2-3+ concurrent workstreams, supporting both project implementations and ongoing production releases within a Salesforce environment.The PMO partners with both the state and a vendor partner to implement the Salesforce solution to support both lines of business.Candidate will create comprehensive test plans, scripts, and scenarios (manual or automated) to identify bugs or flaws using solution documentation and User Stories provided from our vendor partner.Candidate will identify, document, and track bugs to resolution using tools like COPADO.The team will provide metrics to measure quality outputs and to track defects and minimize them.Utilize industry best practices to manage and minimize defects through creation of front-end quality measures to minimize/eliminate common sources.Create repeatable methods to measure performance.Assist in developing traceability metrics.Develop and execute test cases (manual or automated) to identify bugs or flaws that prove traceabilityAssure that testing plans are traceable and repeatable through scripting or similar testing methods.Regularly communicate findings to State and vendor partners.Escalate findings, as appropriate.Advocate on behalf of the State with PMO Team.Required:4+ years QA experiencesBachelor's Degree or equivalent work experienceMultiple project workstream responsibilitiesStrong written and verbal communication skillsEffective risk / issue management, mitigation, escalation, and communicationWaterfall (PMP) and Agile (CSM/Coach) methodologies experienceStrong documentation and communication skillsSDLC - Software/application delivery experienceExperience with all levels of stakeholder managementPreferred:Experience working with state Unemployment Compensation systemsExperience working on government projectsKnowledge of laws, rules, goals, and objectives of the unemployment compensation programVendor management experienceExperience with automation testing toolsExperience working with Salesforce and CopadoPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.