Director, Patient Support Programs Cross-Portfolio Operations

Director, Patient Support Programs Cross ? Portfolio OperationsAt Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.We set and achieve bold ambitions in our fight against the world's most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. As a Director, Patient Support Programs Cross ? Portfolio Operations, at Gilead you will provide enterprise?level operational leadership across patient support programs spanning multiple brands and lifecycle stages.This role is accountable for ensuring patient support programs are scalable, compliant, operationally excellent, and financially disciplined across the Gilead portfolio. The Director leads an Operations team of individual contributors responsible for day?to?day vendor operations and establishes clear priorities, performance expectations, and consistent execution across the portfolio.This position operates at the enterprise level and partners closely with Market Access, Legal/Compliance, Finance, IT/Digital, Marketing, Trade, and external vendors to deliver a consistent, patient?centric experience that reduces barriers to access and supports Gilead's growth strategy.Key ResponsibilitiesProvide enterprise operational leadership for cross?portfolio patient support services, ensuring consistency, scalability, and alignment across brands and lifecycle stagesServe as a central point of accountability for patient support operations, including hub services, reimbursement support, copay assistance, PAP/MAP programs, and digital/e?servicesEstablish and maintain enterprise standards, operating models, and governance frameworks for patient support programsLead, coach, and develop an Operations team of individual contributors, setting clear expectations, priorities, and performance objectivesDrive operational excellence through defined KPIs, SLAs, vendor performance management, and continuous improvement initiativesPartner with Program Strategy, Market Access, and cross?functional launch teams to support operational readiness and lifecycle executionEnsure financial discipline through budget oversight, cost optimization, and value realization across patient support vendorsEnsure full compliance with regulatory, legal, and privacy requirements, proactively identifying and mitigating operational and compliance risksTranslate complex operational data into executive?ready insights to inform enterprise decision?makingBasic Qualifications:High School Degree and Sixteen Years' ExperienceORAssociate's degree and Fourteen Years ExperienceORBachelor's Degree and Twelve Years' ExperienceORMasters' Degree and Ten Years' ExperienceORPhD and Eight Years' ExperiencePreferred Qualifications:Advanced degree (MBA, MPH, PharmD, or equivalent)Experience supporting multiple brands or franchises across different lifecycle stages using portfolio ? level operating models and governanceExperience supporting specialty or complex products (e.g., oncology, HIV, liver, rare disease)Deep familiarity with patient support vendor operating models, including case management, reimbursement, copay, PAP/MAP, and digital enrollmentExperience partnering with specialty pharmacy, distribution, or trade functions to optimize patient access and time ? to ? therapyDemonstrated success improving patient support operations through technology enablement and data ? driven optimizationStrong change management capability in complex, matrixed environments12+ years of progressive experience in biopharma/biotech, specialty pharmacy, or hub services with increasing scope in patient services operations, market access operations, reimbursement support, and/or patient support program execution5+ years of direct experience leading patient support or hub services operations, including vendor governance, KPI/SLA design, performance management, and operational oversightDemonstrated experience supporting launch readiness and lifecycle execution for patient support programsProven leadership experience with direct reports, including prioritization, coaching, and performance managementPeople Leader AccountabilitiesCreate Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving feedback and insight needed to grow, develop and realize their purpose.Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.The salary range for this position is: $182,070.00 - $235,620.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.