Billing Analyst

Coastal Waste & Recycling is seeking a dedicated and detailed Billing Analyst to join our team and deliver top-notch customer service. About Us: Coastal Waste & Recycling is a growing, privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.What’s In It For You: Highly Competitive PayComprehensive Health Benefits Package401(k) Plan with Company Matching ProgramVarious Employee-Centric Perks and InitiativesOpportunities for Professional Development and GrowthYour Role: The Billing Analyst is responsible for ensuring the accurate and timely processing of billing and invoicing for solid waste services. This role involves serving customer accounts, reconciling discrepancies, analyzing billing data, and ensuring compliance with industry regulations and internal policies. The Billing Analyst plays a key role in maintaining financial integrity and customer experience satisfaction by ensuring all billing procedures are handled efficiently and correctly.Process and generate accurate invoices for waste management services, including residential, commercial, and industrial accounts.Review and verify customer account data, including service agreements, pricing structures, and changes to services, to ensure correct billing.Assist in reconciliation of accounts to ensure payments and charges match and resolve any discrepancies between invoices, payments, and accounts.Address customer billing inquiries, providing detailed explanations regarding charges, payment terms, and service adjustments.Assist in the preparation of billing reports, and identify discrepancies, and outstanding balances for management review.Maintain the accuracy of customer data in billing systems, ensuring rates, service information, and billing details are up to date.Identify inefficiencies or gaps in the billing process and recommend improvements for streamlining operations and enhancing accuracy.Work closely with the operations, customer service, and finance teams to resolve billing issues and ensure a smooth customer experience.Ensure adherence to regulatory requirements and internal policies regarding billing, payments, and customer interactions.What We’re Looking For: High school diploma or equivalent or additional education or training in data entry is a plus.At least 2 years of experience in billing, accounts receivable, or financial analysis.Familiarity with billing cycles and procedures.Proficient in Microsoft Office (Excel, Word) and billing software (e.g., ERP systems, accounting tools).Ability to analyze large volumes of data, identify issues, and implement solutions.