Arctic Club Hotel - Hotel Ambassador

Job Description At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.What We Offer:Competitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let’s create memorable guest experiences together!POSITION SUMMARY: The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well-managed environment while performing property walks and operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford’s cleanliness and service standards. The Hotel Ambassador will have a guest forward focus ensuring that every guest has a stay that exceeds all expectations.ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Guest Service (30%):Greet and assist all guests in a professional, courteous manner providing expert level recommendationsOutwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as neededAssist with guest requests such as delivering items, providing directions, or addressing basic room concernsAssist guests with luggage upon arrival and departure of the hotelCoordinate and assist in all departments as needed to ensure a high level of guest satisfaction is achievedHandle guest complaints, requests, and emergencies in accordance with hotel policiesEnsure front office and lobby areas remain orderly and presentablePerform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.Property Walks & Safety (35%):Conduct regular property walks (interior and exterior) to ensure guest comfort and safetyObserve and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at riskAbility to contact authorities as needed, being aware of and following hotel safety guidelines and proceduresRespond promptly to guest or staff emergencies and follow proper incident reporting protocolsSecure doors, exits, and restricted areasMaintain knowledge of emergency procedures and assist in evacuations if neededOperational Support (30%):Ability to assist and supply coverage in all hotel departments as neededAssist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping Food and Beverage and Maintenance employees as neededMaintain availability and knowledge to cover all front desk duties, covering shifts and all meal and rest breaks as neededReport maintenance or safety issues to the General Manager or Maintenance team promptlyProvide support for early morning arrivals or departures to ensure smooth transitions between shiftsOther (5%):Complete a daily activity log with pertinent shift information for co-workers and leadership teamAdhere to attendance policies and maintain regular availability for scheduled shiftsMay participate in the drivers program or other hotel-related duties as assignedAdditional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.CORE SKILLS AND VALUES:Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressureCompany Character: Supports company vision and valuesCustomer Focus: Builds positive and fruitful customer relationshipsDetail Orientation: Is accurate and methodical with details and/or numbersEthics Integrity Values: Ably builds trust and is widely trustedInterpersonal Communication: Relates well with people verbally and in written formStress Management: Functions well under stressTeam Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitivePREFERRED EDUCATION & EXPERIENCE:High School Diploma or GED preferredPrior experience in customer service or hospitality is beneficial but not required. On-the-job training will be providedFamiliarity with basic computer applications such as Microsoft Office is advantageousAny previous experience in a front desk, reception, or related role is a plus but not mandatoryJOB REQUIREMENTSProof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysRegular and reliable attendancePHYSICAL REQUIREMENTSMust be able to stand on feet throughout work hoursMust be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbsThe Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.