Senior Director of Guest Experience

A company is looking for a Senior Director of Guest Experience to oversee the execution and operational effectiveness of guest experience across retail locations.Key ResponsibilitiesOversee execution of guest experience standards to ensure consistency and quality across all storesMonitor guest experience performance metrics and analyze feedback to identify trends and areas for improvementPartner with field leadership to address execution gaps and embed guest experience priorities into store workflowsRequired QualificationsBachelor's degree preferred in Business, Retail Management, Operations, or a related field10-15 years of experience in Guest Experience, Store Operations, or multi-unit retail leadershipExperience influencing store execution in complex, multi-location retail environmentsStrong analytical skills with the ability to translate data into actionable insightsProven ability to influence cross-functional partners without direct authority