(FT) Student Services Specialist

(FT) Student Services SpecialistPrint (https://www.governmentjobs.com/careers/atlanticcape/jobs/newprint/5343196)Apply(FT) Student Services SpecialistSalary$43,621.00 AnnuallyLocationMays Landing Campus, NJJob TypeFull-TimeJob Number202200443DivisionStudent Affairs and Enrollment ManagementDepartmentAdmissions/Enrollment and RecruitmentOpening Date05/14/2026Closing Date5/20/2026 11:59 PM EasternDescriptionBenefitsDescriptionThis position is open to current internal employees onlyServes as a point of contact for current and new students, prospective students, parents, and the community. Main duties are to initiate and facilitate the enrollment process from the completion of the admission application through registration.Examples of DutiesAssists with admission applications and all student documents including transcripts and chargeback requestsServes current and potential students with the enrollment process by providing front counter customer service, chatbot, text messaging, email, phone, and virtual supportProvides consumer information on a one-to-one basis regarding financial aid eligibility and verification requirements, program informationProvides initial Self-Service support by assisting new students with course selection and registrationSupports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systemsProvides student support for online accounts (i.e. Self-Service, Buccaneer e-mail, etc.)Ensure that placement scores (e.g. SAT/ACT or multiple measure scores) are submitted and recordedResponds to requests and refers students to institutional resources including but not limited to EOF, SSS and CFAProvides support with scanning documentation and linking of all incoming student recordsAssists and supports as needed, with arrangements for outreach and Recruitment to attend internal/external eventsProvides support for events on and off campus (i.e. high school visits, college fairs, open houses, etc.)Performs general office duties (process mail, maintain inventory of office supplies and recruitment materials)Performs related duties as assignedTypical QualificationsEducation:Associate's degree or in the process of achievingExperience:Experience in a higher education setting preferredCompetencies and Skills:Strong customer/student service skills.Ability to work independently and make sound decisions.Strong interpersonal, organizational, and communication skills.Proficient computer literacy including proficiency in Microsoft Office products and CRMsKnowledge of Ellucian's Colleague and Recruit CRMs a plusBilingual in Spanish a plusSupplemental InformationTerms of Employment:This position may require flexible scheduling to include occasional evenings and weekends and duties at any Atlantic Cape location.Atlantic Cape offers a complete benefits package to full-time employees including:Pension/Defined Contribution Plans (https://www.nj.gov/treasury/pensions/pension-info-active.shtml)Medical and PrescriptionDental (https://www.deltadentalnj.com/)VisionFlexible spending accountsPaid holidaysPaid time offEmployerAtlantic Cape Community CollegeAddress5100 Black Horse Pike Mays Landing, New Jersey, 08330Phone6093435611 6093435611Websitehttp://www.atlanticcape.edu/ApplyPlease verify your email address Verify Email