Warehouse Dispatch Supervisor

Job Purpose Meet the goals of the department, maintain work schedules, delegate responsibilities evenly to team members, Provide oversight and direction. To coach, mentor, & continue to develop current planning team. To control and co-ordinate all activities associated with receiving and dispatching goods in line with customer requirements, standards, and service levels. To create and develop a professional culture on site, in line with our values and ensure that a positive attitude to Health & Safety is embedded within the team on site. Key Result Areas Responsibilities and Accountabilities Business objectives Intended results Contractual customer KPIs are met for service and quality Costs are controlled in line with budgeted expectations A safe and healthy work environment is maintained Responsibilities Ensuring the shift are focussed on achieving high levels of customer service Managing the team in line with company policy and ensuring agreed standards are met. Supervising Planners, Operators and Engineers to ensure the smooth and efficient running of the warehouse. Monitoring and reacting to KPI results and undertaking improvements where required Introducing and maintain a focus on health, safety and quality in all aspects of warehouse activity * Core tasks Plan labour efficiently each week in order to achieve expected customer service standards, but also in line with budgeted resource. Communication structure on site to include daily shift briefs, monthly shift meetings, and daily shift handovers. React promptly to changes in situation, volume, or requirements to minimise disruption and cost Communicate with internal team and hauliers any deviation from process, quality issues, and service issues, or risk of failure in these areas Support the warehouse team in all associated tasks including loading, unloading, case picking etc Control and manage shift including holiday planning, absence management, performance management Additional tasks Assisting other functions, as required by the business, including: Communication with external suppliers as necessary (eg FLT providers) Supporting engineers, planners and customer services to help with the smooth running of the site Continually look to opportunities for improvement Requirements: Education, Experience and Physical demands Educational Requirements High School Degree AA Degree or equivalent level of training Experience Requirements Forklift operating certification and training 2 + Management experience Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Night shift Weekends as needed Work Location: In person