AI Transformation Associate (Iwaki America)

About Iwaki America, IncIwaki America is a leading manufacturer of high-performance fluid handling and chemical pump solutions, serving industrial, OEM, semiconductor, water treatment and specialty markets for over 60 years. With deep engineering expertise and rigorous quality standards, Iwaki's products deliver precision metering, reliable chemical transfer, and durable pump performance for complex applications in power generation, mining, marine, bio-fuels, battery manufacturing and more. Headquartered in Holliston, Massachusetts, Iwaki America is part of a global network of over 25 manufacturing and support centers, committed to innovation in fluid control technologies and exceptional customer support.About the RoleIwaki America is hiring an AI Transformation Associate to support the successfuldeployment and adoption of AI agents within its Customer Service and Technical Supportorganizations.In the initial phase, this role is highly execution-focused and embedded directly withIwaki's Customer Service and Technical Support teams.The role works closely with Iwaki stakeholders and acts as the primary day-to-day liaisonwith Ampliwork, supporting implementation, training, adoption, and performance trackingof the agents.This is not a software engineering role. It is a business-first, operational AI enablement rolefocused on making AI tools work reliably in real workflows.What You'll Do (Initial Focus: First 3-6 Months)1. Customer Service & Technical Support Enablement (Primary Focus)• Work hands-on with Customer Service and Technical Support teams to supportrollout and daily use of the first two AI agents• Observe and understand existing workflows, pain points, and escalation patterns• Ensure AI agents are practical, usable, and aligned with how teams actually work• Act as a trusted point of contact for frontline users as they adopt new tools2. AI Agent Implementation & Coordination• Serve as the primary liaison between Iwaki and Ampliwork for the initialdeployments• Coordinate timelines, milestones, testing, and feedback loops• Translate frontline feedback into clear, actionable improvement requests• Support troubleshooting and refinement during early adoption3. Training, Change Enablement & Adoption• Train Customer Service and Technical Support staff on how to use AI agentseffectively• Provide hands-on support during early usage and stabilization• Help build confidence and trust in the tools through clear communication andresponsiveness4. Measurement & Outcomes• Track adoption, usage patterns, and early productivity gains• Gather qualitative feedback from users and managers• Provide regular updates to Iwaki leadership on progress, issues, and impactLonger-Term Scope (After Initial Success)Once the initial AI agents are proven and delivering value within Customer Service andTechnical Support, this role may gradually expand to:• Support additional AI agent deployments in other departments• Help coordinate cross-functional AI initiatives aligned with Iwaki's broader strategy• Share learnings and best practices across teams as adoption growsExpansion beyond Customer Service and Technical Support will be phased and driven bydemonstrated results, not assumed upfront.Who We're Looking ForRequired• Recent undergraduate (last 1-3 years) from a local or regional university• Degree in Business Analytics, Business Administration, Engineering, Economics, orsimilar• Familiarity with AI concepts and agentic tools (no coding required)• Strong project management and organizational skills• Excellent written and verbal communication skills• Strong listening skills and comfort working with senior stakeholdersMindset & Traits• Intelligent, curious, and quick learner• Can-do attitude with a strong sense of urgency• Pragmatic and business-oriented• Comfortable operating in ambiguity• Strong sense of ownership and accountabilityNice to Have• Internship or project experience in analytics, operations, or digital transformation• Exposure to workflow automation or AI-enabled tools• Experience training others or managing cross-functional initiativesWhy Join Iwaki• Be directly involved in a real, production AI deployment from day one• Work closely with Customer Service and Technical Support teams who are centralto Iwaki's customer reputation• Gain hands-on experience operating AI agents in a live business environment