Operations Manager

Customer Operations ManagerFull-Time In-Person Role at Our Dallas HeadquartersThis position is located at our Dallas headquarters and is a full-time, in-person office role, Monday through Friday.This is not a remote or hybrid position. The person hired for this role will work from our Dallas office and be involved in the daily flow of the business, including customer communication, order coordination, service scheduling, deliveries, inventory follow-up, and internal operations.About UsSparks Fitness Equipment sells and services commercial and residential fitness equipment from top brands. We are known for quality equipment, strong customer service, and doing what it takes to get the job done right.Our business moves quickly. Customers, deliveries, service jobs, inventory, vendors, repairs, and internal follow-up all need to be coordinated carefully. We are looking for someone who can help manage that daily flow with strong judgment, clear communication, and real ownership.Position OverviewWe are hiring a Customer Operations Manager to help run the daily operations of the business and make sure customers, orders, service jobs, deliveries, and internal tasks stay organized and moving forward.This is not a simple checklist role. We need someone who can think through problems, ask the right questions, prioritize what matters, and follow through without being micromanaged.The right person will be comfortable handling customer communication, coordinating with internal teams, solving operational issues, tracking details, and making sure nothing falls through the cracks.This is a full-time, in-person position with consistent hourly base pay and no commission.What This Role Is Really AboutThis role is for someone who can look at a situation and figure out the next best step.Some days may involve coordinating orders, service jobs, deliveries, inventory questions, or vendor communication. Other days may involve solving customer issues, tracking down missing information, fixing mistakes, or helping keep multiple projects on schedule.We are looking for someone who takes ownership instead of waiting to be told every step.Key ResponsibilitiesManage daily customer operations, including customer communication, order updates, service coordination, and follow-up.Coordinate orders from start to finish, including order entry, scheduling, delivery planning, and completion updates.Communicate clearly with customers, vendors, freight companies, service teams, and internal staff.Track open orders, service jobs, deliveries, and customer requests to make sure nothing is missed.Identify issues early and take action to resolve them before they become bigger problems.Prioritize multiple tasks, customer needs, and internal requests in a fast-paced environment.Support quoting, invoicing, order updates, and customer follow-up as needed.Monitor inventory, product availability, and order status across company systems.Maintain accurate records in company software, spreadsheets, and internal tracking tools.Help improve processes, communication, and follow-up across the business.Work between office, showroom, and warehouse environments as needed.QualificationsStrong problem-solving ability and good judgment.Ability to think independently and make decisions without needing every step explained.Strong computer skills, including Excel, email, spreadsheets, and general business software.Highly organized with strong attention to detail.Clear and professional communication skills by phone, email, and in person.Comfortable managing multiple priorities at once.Able to stay calm and focused when several things are happening at the same time.Experience in customer operations, office management, service coordination, retail management, project coordination, or business operations preferred.Experience with order tracking, scheduling, invoicing, inventory, or customer issue resolution is helpful.Comfortable working in a hands-on business environment.Best-Fit BackgroundsThis role may be a good fit for someone who has worked as a:Office Manager Assistant Store Manager Customer Service Manager Service Coordinator Project Coordinator Department Manager Retail Operations Manager Business Operations Coordinator Account Coordinator Service ManagerIndustry experience is helpful, but it is not the most important thing. We care more about problem-solving, follow-through, communication, and the ability to take ownership.This Role Is Not a Good Fit For Someone WhoOnly wants to follow a checklist.Waits for someone else to tell them every next step.Gets overwhelmed when priorities change.Avoids customer communication.Struggles with computers, email, spreadsheets, or tracking details.Does not like taking ownership of problems.What We OfferCompetitive hourly pay based on experience.Stable, full-time position.Monday through Friday schedule.In-person role at our Dallas headquarters.Non-commission role with consistent base pay.Hands-on role with visibility across the business.Opportunity to grow into higher-level operations responsibility.Team-oriented environment where your work directly impacts customers and daily operations.Why This Role MattersThis person will play a key role in keeping the business organized, customers informed, and daily operations moving. The right person will help solve problems, improve communication, and make sure customers receive the level of service Sparks Fitness Equipment is known for.BenefitsDental insurance Health insurance Paid time off Vision insurance