Slot Host (Full Time)

JOB DESCRIPTIONPosition Title: Slot Host Department: Dancing EagleCasinoSlots Employment Classification: Non-Exempt Position Summary/General Description:A Slot Host monitors/observes all activity within assigned area, offering assistance and instructions on machine function payouts while ensuring guests have a favorable gaming and entertainment experience. Expectations:Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Adhere to Slot Department Policy, Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations, and federal/state regulations. Maintain and manage sensitive keys and "pouch pay" currency bank (e.g. issue, count, verify, sign for banks issued and balance bank) in order to protect company assets, pay hand-pay jackpots, exchange currency to currency and provide assistance to guests. Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Perform job duties with minimum supervision and cooperation with management directives. Maintain records (e.g., progressive, Multiple Transaction Log (MTL), override and taxable logs). Assist in the resolution of guest complaints/situations (e.g., seek out information to solve problems and make decisions confidently and accurately, exercise tact, courtesy, and initiative) in a calm, professional and prudent manner through interaction on the casino floor. Maintain radio contact with slot personnel, security and surveillance personnel as assigned. Speak accurately and clearly, understand radio transmissions and operate assigned equipment. Perform moderately complex arithmetic calculations. Maintain knowledge of the various types of slot machines. Identify major malfunctions and correct minor machine malfunctions (e.g., ticket printer jams, bill validator jams, etc.). Complete required paperwork neatly and accurately, and reset slot machines after hand pay jackpot payoffs, under supervision of a supervisor. Maintain cleanliness of casino floor (e.g. keep chairs pushed in, dispose of cups and any other light cleaning responsibilities) to promote a positive player environment. Circulate casino floor to ensure slot machine lights and guests are attended to in a timely manner. Notify slot supervisors, shift managers, or slot technicians of customer needs and requests; follow up to ensure positive customer relations. Assist in maintaining casino floor security by notifying management of any suspicious activity. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). Develop a thorough knowledge of services, amenities, surroundings (e.g., RV Park, restaurants, retail stores, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. Perform additional duties and responsibilities as necessary or assigned. Education & Experience:High School Diploma or GED Certification preferred. Must have relevant work experience. Licensing & Certification:None. Computer Equipment, Software, Machinery:Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook). 10 key calculator, changer, and money pouch. 2-way communication radio. Essential Physical Requirements:Requires the ability to bend over, crouch/stoop, hear, reach overhead, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time. Requires the ability to push/pull, carry and lift 50+ lbs. 51-100% of the time. Requires the ability to slide/transfer 1-50+lbs. 25-50% of the time. Essential Mental Demands:Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time. Supervisory Responsibilities:None. Work Environment (inside/outside):The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke). Other Requirements:Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board. Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification. Must pass a pre-employment alcohol/drug screening and cashiers test.Varies