Service Writer - Trucks

Service Writer– KenworthFt. Pierce, FL | All RoadsWe are looking for a dynamic and detail-oriented Service Writer to join our team in Ft. Pierce, FL. As the first point of contact for our truck repair services, you will play a key role in delivering an outstanding customer experience. If you’re customer-focused, energetic, and experienced with CDK and mechanical systems, this is your opportunity to thrive in a fast-paced environment. Your ability to connect with customers, provide exceptional support, and ensure high-quality service will be essential to your success. Bilingual skills are a plus!Compensation & ScheduleStarting at $50,000 base salary plus commissionFull-timeBenefitsMedical, dental, vision, disability, and life and supplemental insurance (eligible the 1st of the month after 30 days)401(k) with company contributionPaid time off and company-paid holidaysTuition reimbursement programEmployee referral bonus programPaid training and advancement opportunitiesResponsibilitiesDeliver excellent customer service as set by the Service ManagerSchedule appointments and prepare estimates for customersAdvise customers on recommended maintenance per manufacturer specificationsDocument repair and service orders accurately in CDKBuild and maintain strong customer relationships to encourage retention and referralsFollow up with customers via calls or emails on repair status and changes to estimates/pick-up timesPerform additional duties as assignedRequirementsHigh School Diploma or GED requiredPrior Service Advisor or customer-facing automotive/truck service experience preferredExperience with CDK strongly preferredStrong organizational and communication skillsBilingual skills a plusValid driver’s license requiredWork AuthorizationThe Company does not provide H1-B sponsorship. No security clearance required.AAP/EEO StatementAll Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.Apply Today!Take the next step in your career and join All Roads as a Service Advisor, where customer care and career growth go hand in hand.