Hardware & Systems Management Technician

Hardware & Systems Management TechnicianAt Grubbrr, we build world-class kiosk software, but great software depends on reliable, scalable hardware. As our Hardware & Systems Management Technician, you will own the creation, automation, and lifecycle management of standardized system environments powering our kiosk deployments. Your mission is simple: ensure every kiosk we ship is stable, remotely accessible, and deployment-ready in minutes, not hours. This role sits at the intersection of hardware operations, systems engineering, and software deployment, and offers a growth path toward DevOps or Systems Engineering for candidates who enjoy automation and infrastructure ownership. Your work directly impacts deployment speed, field reliability, and customer experience. You will help enable scalable kiosk rollouts while reducing operational friction across engineering, support, and implementation teams. Key ResponsibilitiesRemote Management ArchitectureConfigure BIOS/UEFI settings and Out-of-Band Management tools (e.g., Intel vPro/AMT) Deploy and maintain Remote Monitoring & Management (RMM) solutions Ensure full remote visibility, monitoring, and recoverability across deployed kiosks Image Lifecycle ManagementCreate, test, and maintain standardized "Golden Images" across multiple hardware platforms Support Windows, Linux, and/or Android environments Manage image versioning, updates, and deployment reliability Automated ProvisioningDevelop automation scripts using PowerShell, Bash, or Python Reduce manual configuration through repeatable provisioning workflows Improve deployment speed, accuracy, and scalability Hardware ValidationPerform burn-in testing and validation of new hardware platforms Verify compatibility with Grubbrr software and device management systems Troubleshoot hardware/software integration issues Documentation & Operational ExcellenceMaintain detailed documentation for configurations, imaging standards, and setup procedures Define repeatable "out-of-box" deployment processes Support occasional after-hours troubleshooting when required Technical ToolkitOperating Systems: Windows IoT/Pro, Android (Linux experience a plus) Imaging Tools: Clonezilla, Acronis, Macrium, SCCM, MDT Remote Access: TeamViewer, LogMeIn, VNC, SSH, VPN tunneling Device Management: Microsoft Intune, Esper, Hexnode, or similar Networking: DHCP, static IP configuration, firewalls, DNS fundamentals Hardware: NUCs, industrial PCs, touch displays, POS printers, scanners, payment devices Who You AreAutomation-First Thinker If you do something twice, you automate it. Detail-Driven Operator You understand that one incorrect configuration can mean a costly field visit. Systems Problem Solver You enjoy making hardware and software ecosystems work seamlessly together. Ownership Mentality You take pride in building reliable systems that scale. Experience & QualificationsMid-level experience supporting hardware systems, device imaging, or endpoint management Experience with system provisioning, scripting, or automation strongly preferred Comfortable working in a fast-paced engineering environment Strong troubleshooting and documentation skills Ability to work onsite in Boca Raton, FL Growth OpportunityThis role is designed for candidates interested in expanding toward: DevOps Engineering. Systems Engineering, Infrastructure Automation and/or Device Fleet Management at scale You will work closely with software engineers and product teams while gaining hands-on experience with deployment automation and infrastructure operations. Work EnvironmentOn-site collaboration required (5 days/week) Occasional but rare travel for hardware validation Some after-hours support responsibilities as needed Compensation & BenefitsSalary: $50,000 $60,000, Full-time W-2 employment Health (Medical/Dental). 401k and PTO benefits Discretionary bonus eligibility Work AuthorizationCandidates must be legally authorized to work in the United States. Grubbrr welcomes applicants with valid work authorization, including eligible visa holders, in compliance with U.S. employment laws.