Customer Service Representative

Customer Service RepresentativeJob Category: AdministrationSupervisor: Araya PomplunRequisition Number: CUSTO001846Posted: June 19, 2025Full-TimeRate: $19 per hour + $1 per hour shift differentialLocation: Conway, AR 72032, USAJob DetailsDescriptionSchedule: Wed/Thurs 3am-11:30am, Fri/Sat 11pm-11:30amCompensation: $19 per hour + $1 per hour shift differentialEssential FunctionsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)Responds professionally and timely to inquiries, issues, concerns of Holman's customers.Addresses carrier concerns; completes action items; resolves issues within policy and stated guidelines.Investigates any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; finds root cause and takes initiative to correct.Captures revenue for special requests and for daily activities based on the rates established for the customer.Generates various reports as necessary for account status tracking purposes.Maintains electronic customer files in accordance with record retention requirements.Reliable attendance at scheduled shifts.Performs all duties in conformance to appropriate safety and security standards.Performs all other duties as assigned or needed.Position QualificationsCompetency Statement(s)Attendance - Ability to work required schedule and arrive at work on time. Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season. Ability to work days, nights, weekends, and holidays.Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction.Mathematics- Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals.Language Ability to identify and compare letters and numbers. Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals. Ability to read and write simple sentences.Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management.Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.Paperwork - Verification - Ability to verify paperwork necessary to ensure customer is receiving correct product.Organized Ability to follow a systematic method of performing a task.Accountability - Ability to accept responsibility and account for his/her actions.Accuracy - Ability to perform work accurately and thoroughly.Adaptability - Ability to adapt to change in the workplace.Autonomy - Ability to work independently with minimal supervision.Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.Skills & AbilitiesEducation: High School Graduate or General Education Degree (GED) preferred.Experience: Two (2) years related experience in warehouse or manufacturing environment & customer service experience.Computer Skills: Basic computer or tablet skills; basic office equipment. High Jump experience a plus.Certifications & LicensesEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.