Customer Success Manager

Job Title: Customer Success ManagerLocation: AtlantaThe Opportunity A high-growth ProcureTech business is strengthening its Customer Success function as it continues to scale across enterprise and mid-market clients globally. With an established product, strong market adoption and a growing international footprint, this hire is critical to driving measurable value across an increasingly sophisticated customer base. This is not a reactive support role, it is a commercially aligned position focused on embedding the platform deeper into procurement organisations and influencing long-term client outcomes.The Impact You Will HaveOwn a portfolio of strategic accounts, driving measurable value and aligning platform usage to procurement and finance objectivesLead executive-level conversations that influence retention, expansion and long-term account growthTranslate complex spend data into clear, outcome-driven strategies for customersIdentify and unlock expansion opportunities in collaboration with commercial teamsAct as a key voice of the customer, shaping product adoption and long-term engagementWhat Success Looks LikeDemonstrates credibility with procurement and finance stakeholders at senior levelMust have CSM experience in a SaaS environmentOperates with a consultative mindset, focused on outcomes rather than activityComfortable navigating data and translating insight into commercial valueBrings structure, ownership and pace across multiple client engagementsThrives in a scaling environment where autonomy and accountability are expectedWhat Is on OfferDirect exposure to global enterprise clients and senior stakeholdersClear progression within a scaling, investor-backed environmentStrong earning potential with performance-related incentivesFlexible working model with genuine autonomyOpportunity to shape how Customer Success evolves as the business growsWho are we?Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.