Hearing Instrument Specialist/ Audiologist
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.Location: Nations Benefits Hearing Center in Richmond, VA- Sam's Club #63439440 W Broad St, Richmond, VA 23294Position Overview:In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support.Responsibilities: Conduct comprehensive hearing evaluations using best‑practice clinical protocolsInterpret test results and recommend individualized hearing care solutions based on patient needs and lifestylePresent product options clearly, emphasizing value, long‑term benefits, and patient outcomesProgram, fit, and verify hearing instruments, including new, premium technology from major manufacturersPerform routine follow‑up visits, cleanings, adjustments, and hearing aid repairsMaintain accurate and compliant patient records, including documentation and outcome measuresDeliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomesCollaborate with leadership and peers to support center performance and continuous improvement Qualifications & SkillsCurrent Audiology license or Hearing Aid Dispensing license in the state of role (required)Strong clinical, counseling, and interpersonal skillsAbility to explain technical concepts in a clear, patient‑friendly mannerComfort working in a retail healthcare settingCommitment to ethical practice and patient‑focused careWillingness to participate in ongoing professional development