Deputy Program Manager (Interim)

TITLE: Deputy Program Manager (Interim) – Migrant Processing Day CenterLOCATION: San Diego, CAAbout UsThe Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.About The TeamWe are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.What You’ll Be Part Of – TPG CultureAt TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.About The RoleThe Deputy Program Manager (Interim) provides overall oversight of daily operations to guests within a processing facility, serves as the primary liaison for the client and the primary POC with corporate and other stakeholders. Must have expertise in operations leadership, great communication skills and be fully bilingual in English/Spanish. Must be able to work in a high-speed and diverse environment, comfortable dealing with ambiguity and must maintain a respectful relationship with the guests and provide a high level of responsiveness and social awareness. This position reports directly to the Program Director and serves as the interim Program Manager when the PM is out.Responsibilities Include, But Are Not Limited ToOversee and responsible for all operations to include routine communications with stakeholders and invested third parties, site leadership and corporate personnel.Responsible for the execution of all operations, contract deliverables, performance measures and required metrics associated with the contract. Manage the daily operation of the facility and all related activities such as movement within the facility and daily volume of visitorsResponsible for the oversight of various departments such as Intake, Community Resource Coordination, Travel and ticketing and volunteersResponsible for the daily completion of the facility ICS 209 reportEnsure a safe and secure environmentPlan and provide training and supervision of staff through meetings and individual sessions, or as needed based on performanceResponsible for ensuring contract performance metrics are captured and conduct periodic auditsMonitor and maintain high standards of safety in the facility evidenced by incident reports, investigation reports, and compliance with all safety protocolsEnsure completion/submission of all required reports as scheduledIdentify systems and operational challenges and make recommendations for improved process flowsRoutinely check in with staff in all functional areas to ensure they have the tools and resources needed to successfully do their jobEnsure staff levels are in line with contract requirements and track weekly labor hoursPerform other duties as requestedMinimum Requirements2 years of experience managing personnel2 years of experience working with migrant populations within emergency response/humanitarian environmentsBilingual in Spanish & EnglishExcellent communication skills, both written and verbal.Ability to handle sensitive and confidential information with discretion.Excellent analytical and problem-solving skillsMust possess strong computer skills in MS Office, including Excel, Word, PowerPoint, Outlook, and Teams.Ability to type 45 wpm.Work EnvironmentThis role is onsite in the San Diego area at a Migrant Processing Day Center. Tasks/assignments are dynamic and will change based on needs and resource availability, meaning this role is expected to provide additional administrative support, including the completion of data entry and other duties, as needed.Work ScheduleThis is an interim, full-time position that typically requires shifts during operating hours. Shifts are dependent on the position and needs of the operation. Personnel supporting this operation will be provided with a set schedule. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements.Condition Of EmploymentComplete a rigorous culture and competency testing process Complete a Drug TestMust be at least 21 years of ageA valid US Driver’s licenseAbility to obtain a Public Trust Clearance Tier 2Security Clearance RequirementsApplicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.Must be a U.S Citizen or Permanent ResidentResidency requirement - 3 consecutive years in the last 5 years.Physical Demands To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to sit for extended periods of time, carry, load and unload luggage up to 50lbs. Ability to stand and walk for extended periods. Required to push/pull objects occasionally/frequently. May be required to work in various environmental conditions, including exposure to heat/cold/noise. Position does require the ability to read written documentation from a computer screen throughout the workday.Pay: $108,160 per yearFor more information about the company please visit our website at https://www.theprovidenciagroup.comProvidencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com