Sales & Service Technician

About usDyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store's across the country.We are a beauty and technology global enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people.Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.About the role:This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other productsProperly manage parts usage and inventory as required and/or directedCommunicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion ratesInput customer sales information into Dyson POS system in order to process orders efficientlySubmit daily/weekly reports of products and customers serviced; complete other reporting as necessaryEnsure all process activity is communicated and Dyson service levels are understood and exercisedAssist Service Team in escalated repair instancesAbout you6+ months in a customer service and/or sales related positionHigh level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferredStrong written, verbal and interpersonal communication skills; strong presentation skills requiredExperience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plusAbility to lift and move up to 50 lbs.High School Diploma or equivalent requiredMust be at least 18 years of ageBenefitsAt Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.Financial benefits:• 401K with up to a 4% match• Company paid Life Insurance and AD&D• Flexible Savings Account (FSA) and Health Savings Account (HSA)Lifestyle benefits:• Competitive Paid Time Off Benefits including Separate Holiday, Sick, andVacation Time• Pre-tax Commuter Benefits (applicable areas only)• Generous Child Care Leave Program• Wellness Program• Employee Assistance Program• Generous Dyson Product DiscountsHealth benefits:• Multi-Level Healthcare Coverage Options• Vision & Dental Coverage• Company paid Short-Term and Long-Term Disability#LI-Onsite