Delivery Manager (DevOps)

Key Responsibilities:Own service delivery, SLAs/SLOs, incident, problem, and change management (ITIL).Ensure reliability, availability, capacity planning, DR, and platform governance.Lead DevOps platform modernization, upgrades, migrations, and automation initiatives.Drive CI/CD, IaC, containerization, observability, DevSecOps, and release governance best practices.Manage security, compliance, audit readiness, and risk controls.Partner with business, engineering, security, and vendor teams.Track DORA metrics, MTTR, adoption, and service performance KPIs..Required Skills & Expertise:10+ years of IT experience.5+ years in DevOps/Platform Engineering.3–5+ years in service delivery, engagement, or managed services leadership.Strong expertise in CI/CD, SCM, IaC, Kubernetes, cloud platforms, observability, and ITSM.Experience with tools such as GitHub, GitLab, Jenkins, Azure DevOps, Terraform, Ansible, Kubernetes, Artifactory, Vault, SonarQube, Splunk, Datadog, ServiceNow, and AWS/Azure/GCP.Excellent stakeholder management and executive communication skills.ITIL Foundation or equivalent experience.Preferred Qualifications:Certifications: AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate.Experience consolidating/modernizing toolchains and leading platform migrations at scale.Demonstrated FinOps practices and license optimization in platform contexts.Experience with developer portals and golden path enablement.Background in data-driven reporting (e.g., building KPI dashboards).