Project Manager

Role Description We are seeking a highly organized, customer-focused Project Manager to join our North America delivery team. This role is ideal for a strong mid-level or emerging senior project manager with experience delivering complex SaaS, payments, mobility, transit, or systems integration programs. You will lead end-to-end delivery activities for automated fare collection and mobility modernization programs while partnering closely with transit agencies, internal technical teams, system integrators, and executive stakeholders. The role combines: Project delivery Schedule creation and management Stakeholder coordination Operational readiness Risk management Customer-facing leadership You will play a key role in helping transit agencies successfully modernize critical public infrastructure while ensuring projects are delivered on time, on budget, and with high customer satisfaction. This position reports into the North America delivery organization and works cross-functionally across engineering, customer success, solutions engineering, business development, and executive leadership teams. Key Responsibilities Project Delivery & Execution Lead delivery of fare collection, payments, and mobility technology projects across North America Manage end-to-end project lifecycle activities from initiation through deployment and transition to operations Coordinate cross-functional teams including engineering, solutions engineering, operations, customer success, vendors, and third-party partners Ensure project scope, schedule, budget, risks, and deliverables are actively managed throughout the project lifecycle Support operational readiness, deployment planning, testing coordination, and customer onboarding activities Schedule & Resource Management Develop and maintain detailed integrated project schedules across multiple concurrent workstreams Track milestones, dependencies, critical path activities, and resource allocations Facilitate schedule governance and proactive issue resolution to maintain delivery timelines Support capacity planning and coordination across geographically distributed teams Customer & Stakeholder Management Build strong working relationships with transit agency stakeholders, partners, vendors, and internal teams Lead recurring customer governance meetings, steering committees, and status reporting activities Support executive-level communications and stakeholder alignment throughout project delivery Help guide customers through operational and organizational change associated with modernization programs Risk, Financial & Commercial Management Identify, manage, and escalate project risks, dependencies, and issues proactively Support project financial tracking, forecasting, margin management, and change request governance Partner with commercial teams to support scope definition, implementation planning, and delivery estimates for new opportunities and expansions Ensure projects are delivered with strong operational discipline and commercial accountability Continuous Improvement Contribute to development of delivery standards, governance frameworks, implementation playbooks, and operational best practices Help improve project management processes, reporting standards, scheduling methodologies, and customer delivery approaches across the North America business Qualifications 4 - 8+ years of project management experience within SaaS, payments, mobility, transit, transportation, or enterprise technology environments Experience delivering complex technical integration or digital transformation programs Strong schedule management capabilities across multiple projects and workstreams Experience managing customer-facing delivery engagements and executive stakeholder relationships Familiarity with Agile, Waterfall, or hybrid delivery methodologies Experience with project management tools such as MS Project, Smartsheet, Jira, Confluence, or similar platforms Strong familiarity with Google Suite Strong presentation, reporting, and communication skills Ability to manage competing priorities within fast-paced delivery environments Experience supporting systems integrations, API-based platforms, cloud deployments, or enterprise software implementations PMP required Agile certification and/or experience preferred but not required Highly Valued Experience Public transit or fare collection experience Payments, financial systems, or mobility technology experience Experience working with government or public-sector organizations Experience coordinating third-party vendors or system integrators Operational readiness, change management, or customer migration experience Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability