Application Analyst II

Application Analyst IILocation: 865 Stone Street, Rahway, NJ 07065Department: IT&S Pharmacy ServicesShift: DayStatus: Full-Time (Salaried)Pay Range: $91,472.00 - $129,204.00 per yearRequirements ID: 0000244196OverviewThe Application Analyst II is primarily responsible for supporting the design, build, and support of designated application(s). They handle overall build of workflows, system configurations, change documentation, and operations support with minimal supervision. Key duties include installation upgrades, configuration, coordination of customer support, creation and execution of test scripts, and on-call support for go-live and maintenance periods.QualificationsEducation: Preferred: Bachelor's degree or equivalent years of relevant work experience.Work Experience:Preferred 3+ years prior system build experience.Demonstrated ability to support the application.Previous experience working with specified customer base.Ability to work with moderate supervision.Licenses and Certifications:Minimum: Certification in specified application as applicable.Maintain certification as current by completing New Version Training (NVT), as applicable.For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.Key Competencies:Adaptability/flexibility.Critical thinking.Dependability.Initiative.Interpersonal skills.Learning.Listening.Problem solving.Resilience.ResponsibilitiesExecuting Application Design and BuildDesigning and building the related application.Working with Operations to optimize design of application capabilities and workflows.Utilizing external resources for best practice builds and solutions.Performing thorough review of all Foundation Build and operational content and workflows.Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality.Building data fields, screens, templates, and customer-defined functionality as required.Collaborating with the training team to align training curriculum and system build.Following build standards and maintaining synchronization between environments.Working with moderate supervision.Acting as a resource for Level 1 analyst.Assisting with development of Change Readiness demos and documentation.Application SupportProviding go-live support for customers on new applications.Providing on-call support for application during go-live and post go-live.Representing application in Integrated Area Workgroups.Possessing solid working knowledge of subject matter.Working with customers and informatics on enhancement request requirements.Supporting continuous documentation of system modifications and updates.Sharing knowledge and serving as a resource for Application Analyst I.Validating work performed by newly certified or new work by Application Analyst I.Documentation and CommunicationMaintaining continued ticket communication with customers, including closing incident, catalog and enhancement tickets.Contacting customers regarding ticket resolution if resolved or unable to fill request.Logging decisions and issues/risks in trackers during build/projects.Supporting application governance needs, including development of business case for decisions.Maintaining version control of workflows, issues/risks log, and decisions tracker.Supervising basic issues and roadblocks, escalating issues as needed.Communicating with supervisors to determine necessary escalations.Presenting oral and written communication to project team.Project ManagementRecommending areas for process improvement.Assisting with development of future state materials.Following the process for identification, tracking, resolution and closure of all issues.Following the change control process and any required changes.Collaborating with team members across the department as well as operational staff.Developing test scripts for new systems, complying with version upgrades and system modifications.Benefits and PerksPaid Time Off including vacation, holidays, and sick time.Retirement plans.Medical and prescription drug insurance.Dental and vision insurance.Disability and life insurance.Paid parental leave.Tuition reimbursement.Student loan planning support.Flexible spending accounts.Wellness programs.Voluntary benefits such as pet insurance.Community and volunteer opportunities.Discounts through partners such as NJ Devils, NJ PAC, and Verizon.Equal Opportunity EmployerJ-18808-Ljbffr