Customer Service Order Processing Representative

*Jocott Brands*, a rapidly growing beauty products company with a portfolio of brands sold in multiple channels of trade, is looking for a highly organized, detail-oriented *Customer Service Order Processing Representative *who can thrive in a fast-paced, entrepreneurial environment where multi-tasking is essential. This role has direct interaction with our external customers and internal customers daily. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Daily activities include: *Key Responsibilities* · Order & Data Entry o Perform order entry o Input orders into database. o Inform customer of expected delivery date. o Check inventory control. o Follow up on orders. o Prepare Shipping Documents. *Customer Service* o Work with customers and sales team to resolve issues. o Inform customer if item is out of stock or discontinued. o Collaborate with production, sales, shipping, warehouse, and Purchasing Team to resolve issues. o Maintain records for all orders and status. · Administrative Tasks o Maintain updated records. o Prepare order reports for management. · Additional responsibilities and duties as required to support the team when requested. *Qualifications* · SAGE experiance is a must. · Minimum of a High School Diploma or equivalent*, *plus 3-5 years related experience; or equivalent combination of education, training, and experience. · Ability to communicate effectively with internal and external customers. · Strong skills in math, data entry, color/register perception and a high level of accuracy. · The minimum related language skills required for this position is the ability to read, analyze, and interpret general business and numerical data. · Proficient in Excel, Word, Power Point, and MS Outlook. · Ability to solve practical problems and deal with a variety of instructions furnished in written, oral or diagram form. · Willingness to work additional hours as needed to meet the business/customer deadlines. · Strong customer service skills and the ability to work efficiently and effectively with others to ensure smooth work flow. · Must be detail oriented and highly organized with strong analytical abilities. · Proven ability to work successfully in a deadline driven environment with a sense of urgency. · Demonstrated ability to remain flexible while working on multiple projects simultaneously. · Experience with Sage or other ERP systems. · Ability to stay calm when customers are stressed or upset. *Skills* Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking Pay: $20.00 - $25.00 per hour Shift: * 4 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift Experience: * Sage: 1 year (Required) Ability to Commute: * Van Nuys, CA 91406 (Required) Work Location: In person