Regional Operations Director (Sheridan, WY or Gillette, WY based)

Position Summary:Responsible for the effective and profitable operation and direct supervision of all activities within the assigned off-track betting (OTB) site locations. Responsible for all assigned sites results and activities. Ensure Property Operations Manager is appropriately running the daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated site concerns and guest and/or team member challenges. Ensure compliance with all regulations.Reports to: Vice President of OperationsMajor Duties and Responsibilities:Visit all assigned site locations multiple times per weekObserve and ensure Property Operations Managers are safely, efficiently, and effectively managing the day-to-day operations of their respective locationInterview, hire, oversee, measure performance, conduct investigations, and discipline assigned site's managerial staffLead the tactical execution of the assigned site locations of strategic initiatives, promotions, projects, etc.Review assigned sites' financial results; implement modifications to operations with the Property Operations Manager if financial goals are not being metMake recommendations to the Vice President of Operations to improve service, and cost savings and revenue generating measuresEnsure Property Operations Managers monitor and control labor costs within the locations while maintaining adequate coverage based on fluctuating business demandsWalk the gaming areas at each location, looking for opportunities to interact with internal and external guests displaying an attentive, upbeat and enthusiastic demeanor throughout each interactionConsistently monitor site to identify and report regulatory and safety compliance risks; resolves risks as appropriateProficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s)Ensure efficiency of HHR Terminals and related gaming equipmentPartner with management-level staff at the locations to develop and grow their skills for future promotional opportunitiesEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.Efficiently perform duties in both calm and busy situationsPerform Property Operations Manager duties in absence of positionPerform additional duties and responsibilities as assignedQualifications, Education and Experience:Required:Previous experience in a supervisory or leadership role that included team member direct reports and being responsible for overall daily operationPositive, proactive leadership skills with experience in developing, motivating, and encouraging staffProven experience driving positive change via self-motivation and initiativeProven experience providing high level of customer serviceMust be willing to reside in the region areaCritical analysis skills proven to effectively resolve issues, challenges, and/or concernsAble to work varied hours which include nights, weekends and holidaysBasic understanding of, and experience using, computers and computer programsAt least 21 years of ageAbility to communicate effectively in English, including both written and verbal formsProfessional appearance and personal hygiene as deemed appropriate by supervisorObtain and maintain all work cards as required by the companyPreferred:Previous experience with pari-mutuel equipment, and rules and regulationsPrevious pari-mutuel supervisory or managerial experiencePrevious experience developing direct reports for promotional and/or professional growth opportunitiesExperience performing same or similar job dutiesHigh school diploma or equivalentLicensing Status:Obtain and maintain the required Wyoming Gaming Commission licenseWorking Conditions:Work is performed indoorsMore than 40 hours a week will be required at times. Work hours subject to change.Travel 75% of time to assigned locations throughout the state of WyomingMust be able to work long hours under busy conditionsSubject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.Duties may involve walking, standing for long periods of time, sitting and crouchingSpecific required movements include the following:Trunk-bend, twist, rotate, push, pull and carryArms reach, carry, push, pull, lift, twist, and rotate.Legs-lift, push, pull, twist, and rotateHands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.Must be able to lift 50 pounds.