Head of Member Care & Experience - Remote Leader

A leading identity company in New York is seeking a Senior Director for Member Care. This role involves defining strategies for contact center operations, leading a high-performing team, and driving service excellence across a largely remote workforce. The ideal candidate should have over 12 years of experience in consumer-facing industries and a proven track record in customer support strategies. Attractive compensation includes a base salary of $140,000-200,000 and comprehensive benefits. J-18808-Ljbffr