Parent Engagement Specialist

Description: Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!What we offer: Let's look at what Dogtopia does for you.It's always bring your dog to work day!Education in basic dog obedience and trainingFun, dynamic team cultureCareer progression based on performanceAdditional certification programs availableCompetitive wages with flexibility in schedulingLearn key skills related to customer service, teamwork, or even salesBenefits for Full-Time team membersNow that we have the fun out of the way, let's get into the what you can offer us.Day to Day DutiesSelling daycare enrollmentsLeading tours of our facilityBooking Meet & Greet appointments on the phoneMaking phone calls to leadsFollowing-up with Pet Parents and Dogs via phone and textPosting to Instagram and FacebookUsing computer software including MS Office, iOS and moreMulti-tasking delivering customer service while balancing needs of Canine Coaches in playroomsCleaningManaging a POS systemGreeting EVERYONE that walks into Dogtopia!Understanding Dogtopia's Noble CauseUnderstanding our Dogtopia-ismsThe Rules by which we, as DOGTOPIANS live by are:We LOVE life unconditionally like a dog.We STAY loyal to our pack.We CHASE the absolute highest standards of safety.We PLAY to our fullest potential.We TREAT every day like It's the Most Exciting Day Ever!Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty completeMaintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.Inventory management of office supplies.Communicates behavior modification plans to pet parents and any behavior challenges.Customer Service & PresentationMaintains a neat and organized Front Desk team and area at all times.A self-starting individual with VERY STRONG organizational skillsSets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.Answering Phones, emails and questions from Pet ParentsStrive for high customer review ratings!ENJOY your team! GROW your team! And PLAY to your fullest potentialAs the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: Qualifications:Must love dogsAbility to spend up to 100% of work time standingAbility to work flexible days and hours, including holidays and weekendsAbility to work cohesively with others in a fun, fast paced environmentStrong customer service skills, along with customer tolerantAbility to make/take phone calls while still assisting lobbyMust be comfortable with upsellingJob Type: Part-timeBenefits:Employee discountFlexible scheduleWork Location: In person Requirements: Compensation details: 17.25-17.25 Hourly WagePI5-