Tech Support

Tech Support – Townsquare Interactive **This position requires you to work in our downtown Phoenix office** About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes. The Tech Support Opportunity: As a crucial member of our Internal IT Team, your role is to collaborate with our HR/Recruiting department to fulfill all employee equipment requirements. Your responsibilities encompass setting up new accounts, conducting personalized equipment training sessions, handling equipment returns from terminated employees, and actively managing an IT ticketing system to address and resolve employee IT support requests. Responsibilities: Partner with HR/Recruiting Department and other member of the IT Team to fulfill software and equipment needs Install, operate, support, and troubleshoot Microsoft Windows and Microsoft Office Setup, perform maintenance and updating on personal computers, servers, printers, and software LAN systems installation and maintenance Ensure compliance with all Company Engineering and Information Technology practices After hours and weekend work (as needed) Qualifications: Proficient with Microsoft Windows and Microsoft Office (all versions) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to list up to 50 pounds, climb, balance, stoop, kneel, crouch, and crawl Strong attention to detail needed to perform activities including: preparing and analyzing data; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines BA/BS degree (Degree in Computer Scient or Information Technology is preferred) Benefits: Base Salary: $40K 3 weeks PTO 9 paid holidays (including 2 personal/floating holidays) Volunteer Time Off Health, Dental, and Vision Insurance Pet Insurance 401(K) Retirement Plan with Company Match Employee Stock Purchase Plan Company-provided laptop Comprehensive training and growth opportunities Unlimited growth potential in a dynamic work environment TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S. Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge. #LI-TS1