Passenger Services Supervisor

Passenger Services Supervisor The Supervisor, Passenger Services oversees airport passenger service functions, ensuring quality, safety, and compliance with company policies. This role includes supervising employees, monitoring performance, and maintaining high customer service standards. Responsibilities may also extend to operations such as weight and balance, cargo, cabin services, and ground equipment. Supervise and coordinate passenger service operations. Monitor employee performance and ensure compliance with safety and company policies. Train and support staff to uphold service and operational standards. Ensure proper identification and security measures are followed. Maintain fair and respectful treatment of employees, customers, and vendors. Ability to read, write and fluently speak and understand the English language. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work rotating shifts including weekends, holidays, and days off. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience. Work in a high noise level environment. Work with minimal supervision. Cognitive skills to set priorities and use independent judgment. Ability to handle stress. Reports to work on a regular and timely basis. Ability to lift 70 pounds. No exceptions. Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.