NAMER Marketing Response Center (MRC) Representative, Marketing Response Center

DescriptionDo you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers.MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.Key job responsibilities- Build an AWS leads database by interacting with customers by phone, email and/or live chat- Respond to customers' inquiries in a timely manner to accelerate their cloud journey- Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.- Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.- Through nurture efforts, create higher value leads resulting in higher conversion rates.- Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.- Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.Basic Qualifications- 2+ years of professional non-internship marketing experience- 1+ years of Salesforce, Tableau, Vidyard, and Excel experience- 1+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experiencePreferred Qualifications- Experience working with a major brand or entertainment company in project/production management- Experience in e-commerce, start ups, advertising, commercial- Experience using data visualization toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,200/year in our lowest geographic market up to $113,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.