Remote Care Center Representative

A company is looking for an Overnight Care Center Representative, responsible for providing support and assistance during critical moments for individuals and families. Key Responsibilities Answer emergency and non-emergency calls, prioritizing and dispatching responses as needed Monitor medical alerts and alarms while providing compassionate customer support Record call details and maintain accurate customer information in the system Required Qualifications High School Diploma or GED required 0-1 year of customer service experience, preferably in a contact center or healthcare setting Proficient typing skills (35 WPM) and familiarity with customer service software preferred Willingness to work flexible hours, including weekends and overtime as needed Minimum internet speeds of 25Mbps download and 5Mbps upload required