Automotive Service Advisor CDJR

Service Advisor Baker Big Rapids CDJRAt Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our CDJR store in Big Rapids, MI is seeking a person familiar with the Service Advisor role that is eager to develop into a best-in-class service professional. If you are an up-and-coming Service Advisor looking for the right home to grow professionally, we're looking for you!What the right candidate brings to the table:You are familiar with the Service Advisor role and you know you have what it takes to be the best.Customers are your top priority. You know when they are happy, everything else falls into place.You are comfortable presenting and selling needed service and maintenance.You are energized by being in the starting lineup on a high-performing team.Job Responsibilities:Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.Learn your product to be a credible resource for your customers.Thoroughly assess customer needs and present the appropriate services.Champion the multi-point inspection process and review results with every customer.Organize and present estimates that make customers want to invest in their vehicles.Manage your book of business making sure vehicles get through the shop on schedule.Ensure customers stay informed with up-to-date progress and changes in status.Insist on keeping your paperwork organized and current.Understand and stay compliant with the manufacturer warranty and policy & procedures.Skills & Qualifications:Familiarity with the Service Advisor role is essential. Experience in the role is preferred.Experience with the CDK dealer management system is a bonus.A current valid driver's license and insurability rating is required.High School Diploma or equivalent; College experience is a plus.Benefits Include:Full-time position with base pay and performance bonusHealth, dental, life and vision insurance401(k)Paid Time-OffEmployee discount program