Assistant Patient Support Team Manager

Job Description Description:Assistant Patient Support Team ManagerOverview:Supervise the daily tasks of the Biller, Greeter, and PCC.Manage both Biller and PCC phone call activities.Conduct grading and performance reviews for Biller and PCC, including listening to recordings.Conduct biweekly team meetings.Address patient concerns and complaints.Complete the ASANA Daily, Weekly, and Monthly ChecklistOffice closure due to weather emergency: Contact patients about closureAssist with other related task that DOMs may ask you to help withObjective:Delegate tasks among the team rather than handling everything independently, and ensuring the administrative team is operatingPrimary Focus:Ensure the Next Day schedule is filledTake incoming calls to schedule the patientsMake outgoing calls to schedule the patientsResources to fill up scheduleSooner If Possible ListFill Up Next Day Provider's Procedure column with hygiene - if unfulfilledApproved Pre authorization SheetInactive Hygiene and treatment list**Note: Prioritizing assistance where it is most needed when the team is understaffed as well**Billing Department:Ensure adherence to the billing timeline.Verify completion of Billing's daily checklist.Regularly confirm that Preauthorization/Billing spreadsheets are followed upLearn to read EOBs (approval, denials, and estimates)Greeter DepartmentVerify completion of Greeters' daily checklist.Help check in patients when understaffedPCC DepartmentVerify completion of PCCs' daily checklist.Taking incoming calls to schedule - along with all the other tasks of PCCs needed for thisRequirements: