Onboarding Manager

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar. We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.The RoleWe are seeking a highly motivated Onboarding Manager to join our team. You will be the first point of contact for new customers, responsible for guiding them through their lifecycle. Reporting to the Head of Customer Success, you will work hands-on with new brands to ensure they are set up for success—training them on the platform, helping them build the foundation for long-term value. This is a consultative, high-touch role that combines platform education with strategic enablement.Key ResponsibilitiesLead kickoff sessions to set expectations and understand business goalsTrain customers on test setup (price, content, shipping, offers) and platform best practicesHelp customers interpret analytics and test resultsDevelop tailored testing strategies aligned to customer objectivesOptimize onboarding processes and track core metrics to scale efficientlyCollect customer feedback to inform the product roadmapQualificationsProven track record in a customer-facing role (Onboarding, Customer Success, Implementation, consulting, or agency)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectively across multiple concurrent projectsExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with A/B testing concepts, data analysis tools (Tableau, Looker, SQL, or similar), or technical integrations is a plusWhat’s OfferedCompetitive salary and equity packagesMedical, dental, and vision insurance401k + matchFlexible PTO policyParental leave$ to spend quarterly with our growing list of brandsWFH setup stipendLaptop providedTeam meetups and eventsIntelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required. All Intelligems interviews are transcribed by an AI notetaker.